You can contact us simply by typing your questions or messages. Just type out your inquiry, and we'll
respond as soon as I can.
Or You can reach us through the following channels:
Email: Support@sjdgnd.com
Website: https://www.sjdgnd.com/contact-us
Contact Form: Fill out the form on our Contact Us page, and we will get back to you as soon as possible.
Once you place an order, you will receive a confirmation email, text message, call or WhatsApp with
your order details. If you do not receive a confirmation within a few minutes, please check your spam or
junk folder.
You can also log into your account and check your order history. If you still have concerns, feel free to
contact us.
The customization time depends on the complexity of your order. Typically, it takes 4 to 6 weeks to complete, but will provide an estimated timeline when you place your order. If you need a rush order, please contact us, and we will do our best to accommodate your request.
Yes, we offer shipping to various locations. Shipping options, costs and delivery times depend on your
location.
For more information, please ship@sjdgnd.com,713-773-2786 (122) /shipping policy page.
We accept returns within of delivery. Customized or personalized items may not be eligible for returns unless there is a defect or error on our part.
Creating an account is quick and easy! Simply follow these steps:
1. Visit our website and click on the Sign Up or Create Account icon button ,located at the top
right of the homepage.
2. Fill in the required information, such as your name, email address, and a password.
3. Once you are logged in ,you may also be asked to provide additional details, such as your
shipping address, for a more personalized experience.
4. Once you’ve filled out the form, click Submit or Create Account.
5. Once you submit the form , admin will approve your account and you are good to start
shopping, and tracking orders.
You can access the store by: Visiting our website -Navigate to the home page you will see categorical items on top menu. Some features may require you to sign in. If you need assistance, feel free to contact our support team.
Paypal, cashapp (processing fee may apply on certain items)
We accept a variety of payment methods, including:
Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
PayPal, Bank Transfers
Yes, we offer Saturday deliveries in selective locations, depending on the shipping method and courier service used. Delivery availability may vary based on your location and order type.
Contact our support team to confirm if we deliver to your location.
The undersigned, individually and on behalf of the Applicant, agrees to a re-stocking charge equal to 25% of the invoice purchase price on any merchandise returned after thirty (30) days from date of purchase. Return of merchandise revokes any discount on retained merchandise.
Our Repair Services are designed to assist customers who need help with damaged or malfunctioning
products purchased from us. If your item is experiencing issues, you can reach out to our customer
service team to request a repair.
Here's how our repair process typically works:
1. Contact us: Notify us about the issue with your product. Be sure to provide your order details,
product information, and a description of the problem.
2. Assessment: We’ll evaluate whether the issue can be repaired or if a replacement is necessary.
For certain products, repairs may be covered under warranty.
3. Repair Process: If the item is eligible for repair, we will guide you through the necessary steps to
return the product. Once we receive it, our technicians will assess and fix the issue.
4. Return Shipping: Once repaired, we’ll send the product back to you at no additional charge, if
applicable.
If your item is out of warranty or repairable for a fee, our team will provide you with an estimate before
proceeding.
For more details, please contact our customer service team!
